At Chic Ladies Wear Shop, we are dedicated to your complete satisfaction. We take pride in the quality and style of our dresses, tops, matching sets, and outerwear. We want you to love every piece you order from us. However, if something isn’t quite right, our hassle-free returns and exchanges policy is here to help.

Returns & Exchanges Eligibility

We gladly accept returns and exchanges for full-price items within 15 days of you receiving your order.

To be eligible for a return or exchange, your item must be:

  • In its original, unworn condition.
  • Tags must still be attached.
  • In its original packaging.
Please Note: For the health and safety of all our customers, we cannot accept returns or exchanges on sale items or underwear/bottoms (for hygienic reasons). All sales on these items are final.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receipt, please email our customer care team at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Receive Instructions: We will respond within 2 business days with a Returns Authorization Number and instructions on where to ship your return.
  3. Ship the Item: Carefully package the unused item with its original tags and packaging. Mail it to the address we provide. We recommend using a trackable shipping service as you are responsible for the return shipping costs.
  4. Processing: Once we receive and inspect your returned item, we will process your request.

Return & Exchange Request Template

To make the process even smoother, you can use the template below when you email us. Simply copy, paste, and fill in the blanks.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Chic Ladies Wear Shop Team, I would like to request a [return / exchange] for an item from my recent order, Order Number: [Your Order Number]. Name: [Your Full Name] Email Address: [Your Email Address] Item for Return/Exchange: – Product Name: [e.g., The Gaia Dress] – Size: [e.g., Medium] – Reason for Return/Exchange: [Please specify reason, e.g., size too small, changed mind] I have read and understood the Returns & Exchanges policy. Thank you for your assistance. Sincerely, [Your Name]

Refunds

Timing: After we receive your return, please allow 3-5 business days for us to process it. Once processed, it may take 5-10 additional business days for the refund to be credited back to your original payment method, depending on your bank or card issuer.

Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that shipping costs are non-refundable.

Exchanges: For exchanges, we will ship the new item to you via Standard Shipping once the return is received and processed. If the new item is of higher value, you will be charged the difference.

Questions?

Our friendly customer service team is always happy to help. Don’t hesitate to reach out to us at [email protected].

Thank you for shopping with us!

The Chic Ladies Wear Shop Team